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Policy and Procedures

DO NOT use portal to communicate if there is an emergency Patient Portal captures all communication which becomes part of your permanent record.

Proper Subject Matter:

  • Prescription refills, medical questions, lab results, appointment requests, routine follow up questions, etc.
  • We do not refill narcotics/stimulants through this portal.
  • Sensitive subject matter (HIV, mental health, work excuses, etc) is not permitted.
  • Make the message concise.

Current Functionality of Patient Portal:

    • Email and secure messaging for non-urgent needs.
    • Refill requests (please make sure we have your correct pharmacy information).
    • Viewing of lab results that have been sent to you.
    • Viewing, updating and printing of “continuity of health record”.
    • Viewing of selected health information (allergies, medications, current and past medical history).
    • Appointment requests.
    • Billing questions.
    • Update your demographic information (ie., address, phone number, insurance).

**Note – You can make changes/additions to your health record, however this will not change your permanent record without our review of the information.**

Privacy:

  • All messages sent to you will be encrypted, see Patient Portal Information.
  • Emails form you to any staff should be through this portal or they are not secure.
  • All email lists are confidential and will not be shared with other parties.
  • Any of our staff may read your messages or reply in on behalf of the Provider (*Similar to how phone communication is handled).
  • Our system will check when messages are viewed, so you do not need to reply that you read it.

Response Time:

  • After you agree to the “Policy and Procedures” and sign the Consent Form, we will attempt to send a “Welcome Message” email to you. This will provide a link to the Portal login screen. If you have not received an email from us within 3 working days, please call the office.
  • We will not respond directly to your email. All communication occurs through the Patient Portal.
  • We will normally respond to non-urgent email inquiries within 24 hours but no later than 3 business days after receipt.
  • If we are unable to access email for any reason we will attempt to have an automatic response to inform you of this as soon as possible.